We understand that some people have been experiencing difficulties in contacting Cadent to start processing a claim for loss of business following our gas work. Going forward, if you use the web address www.cadentgas.com/sbc, you will find this now connects you to a page called ‘In your area’. On this page there is a section entitled ‘Working near your business’. Here you will find some initial information to help start your business claim. To confirm, the email address you need is: firstname.lastname@example.org. The telephone number is: 0845 757 3202. We will provide more information on making a small business claim as soon as more becomes available.