If you smell gas, call
0800 111 999
If you have problems with, or questions about,
an appliance, contact Gas Safe Register
0800 408 5500
If you would like to talk to us, please call
0800 151 2404
Normal opening hours are 8am to 8pm.
Please note that our customer team is working from home which means there will be a delay in responding to enquiries received by post. If possible, please submit enquiries via email or telephone so they can be dealt with sooner.
However, if you smell gas at any time – please call our emergency line on 0800 111 999
Or write/email to
Voice of Customer, tRIIO, Robinson House, Aylestone Road, Leicester LE2 7QJ
We are frequently contacted by customers thanking our employees in the field for a job well done. It’s tough work, sometimes in very difficult and demanding conditions – especially in winter – so if a job’s gone particularly well for you and a team or an individual has outperformed, we’d love to hear from you. We always make sure our employees and their colleagues know about it.
Please email us on