- Our teams will treat both you and your property with respect
- We will provide identification and keep you informed throughout our works
- We will be polite and honest and take responsibility if things do not go to plan and keep you updated
- We will keep a safe, clean and tidy work space
- We will leave communication cards and contact numbers should you not be available
- We will aim to achieve maximum customer satisfaction
In turn, we ask you
- To treat our workforce with respect
- Advise us of any special needs of the residents
- Remove valuables and breakables away from the work area
- Be cautious and keep a safe distance from our works, tools and equipment
- Let us know if you need to “pop out” whilst we are working so that access can be arranged
- Speak to the customer contact on site if you have any questions or concerns. You can easily identify them as they will be wearing a high visibility jacket with the wording ‘Customer Contact’ on the back